Returns & Exchanges
At MÁDARA, we want you to be completely satisfied with your organic beauty ritual. If you are not happy with your purchase, you can return unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for the return to receive your unique Return Authorization code.
Prepare the Package
Carefully pack the items in their original, unopened boxes to ensure they are protected during transit and include the printed return form inside.
Ship the Items
Affix the provided shipping label and drop off your package at the nearest authorized courier point; we recommend keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing