Frequently Asked Questions
Everything you need to know about MÁDARA organic skincare and our services.
Are MÁDARA products certified organic?
Yes, our products are certified according to the international ECOCERT and COSMOS standards, ensuring they contain natural ingredients and are free from synthetic perfumes and parabens.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
Can I return a product if it's not right for me?
We accept returns of unopened and unused products within 14 days of delivery. Please contact our customer support team to initiate the return process.
Are MÁDARA products vegan and cruelty-free?
The majority of our products are 100% vegan. We never test on animals, and all our formulations are cruelty-free as certified by international standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which products are right for my skin type?
Each product page includes a detailed 'Skin Type' recommendation. You can also take our online skin quiz or contact our beauty experts for a personalized consultation.